Privacy Policy

1. Introduction

Simoventis Reality ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, share, and protect your information when you visit our website, use our virtual reality applications, engage our development services, or interact with us in any other way (collectively, the "Services").

This Privacy Policy applies to all information collected through our Services, as well as any related services, sales, marketing, or events. We urge you to read this Privacy Policy carefully. By using our Services, you consent to the practices described herein. If you do not agree with the terms of this Privacy Policy, please discontinue use of our Services immediately.

Simoventis Reality operates from 323 Center St, New Haven, KY 40051, United States, and this Privacy Policy is drafted in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and the Kentucky Consumer Data Protection Act where applicable.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you register for an account, express interest in our Services, submit a contact form, request a quote, sign a Statement of Work, participate in activities on the Services, or otherwise contact us. The personal information we collect may include: full name, email address, phone number, mailing address, company name and title, billing and payment information, project-related documents and specifications, and any other information you choose to provide.

2.2 Information Automatically Collected

When you visit, use, or navigate our Services, we may automatically collect certain information. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.

2.3 VR Application Data

When you use our virtual reality applications, we may collect additional data specific to VR interactions, including: head tracking and movement data, hand tracking and controller input data, eye tracking data (where supported and consented), session duration and frequency metrics, in-application interaction logs, performance metrics and error reports, and hardware and firmware version information. This data is collected to improve the VR experience, optimize performance, and provide analytics to our enterprise clients. VR interaction data is anonymized and aggregated before being used for product improvement purposes.

2.4 Information from Third Parties

We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms, and other third parties. This includes: publicly available business contact information, information from analytics partners and advertising networks, and information provided by our business partners and referral sources.

3. How We Use Your Information

We use the information we collect or receive for the following purposes: to facilitate account creation and the login process, to deliver and facilitate delivery of services to the user, to respond to user inquiries and provide customer support, to send administrative information including updates, security alerts, and support messages, to fulfill and manage orders, payments, and returns, to deliver targeted advertising and marketing communications (with your consent where required), to request feedback and contact you about your use of our Services, to protect our Services and detect and prevent fraudulent transactions and other illegal activities, to enforce our Terms of Service and other agreements, to respond to legal requests and prevent harm, to manage and improve our business operations, and to develop and improve our VR products and services based on usage analytics.

4. How We Share Your Information

We may share or disclose your information in the following situations: with service providers who assist us in operating our business, including cloud hosting providers, payment processors, email service providers, analytics platforms, and customer relationship management tools; with business partners to offer you certain products, services, or promotions; with other users when you share personal information or otherwise interact in public areas of the Services; when required by law, regulation, legal process, or governmental request; to protect the rights, property, or safety of Simoventis Reality, our users, or others; in connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets; and with your explicit consent for any other purpose.

We do not sell your personal information to third parties. We do not share your personal information with third parties for their direct marketing purposes without your explicit consent.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

For project-related data, we typically retain project files and deliverables for a period of three (3) years after project completion to support warranty obligations and potential future engagements. VR application usage data is retained in anonymized form for product improvement purposes and may be retained indefinitely in aggregate form.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. These measures include encryption of data in transit and at rest (AES-256), multi-factor authentication for access to sensitive systems, regular security audits and vulnerability assessments, employee training on data protection and privacy best practices, access controls limiting data access to authorized personnel only, secure data centers with physical access controls, regular backup procedures with encrypted storage, and incident response procedures for potential data breaches.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security measures and improperly collect, access, steal, or modify your information.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include: the right to access and obtain a copy of your personal information, the right to request correction of inaccurate personal information, the right to request deletion of your personal information, the right to object to or restrict the processing of your personal information, the right to data portability (receiving your data in a structured, commonly used format), the right to withdraw consent where processing is based on consent, and the right to not be subject to automated individual decision-making, including profiling.

To exercise any of these rights, please contact us using the contact information provided at the bottom of this policy. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request. You will not be discriminated against for exercising your privacy rights.

8. Cookies and Tracking Technologies

Our Services may use cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your interactions with our Services. Cookies are small data files placed on your device that help us improve our Services and your experience, track which areas and features of our Services are popular, and measure the effectiveness of our marketing campaigns.

We use essential cookies required for the basic functionality of our Services, analytical cookies to understand how visitors interact with our Services, and functional cookies to remember your preferences and settings. You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

9. Third-Party Services

Our Services may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to third-party services, and we are not responsible for the privacy practices of any third party. We encourage you to read the privacy policies of any third-party services you interact with. We use third-party services for analytics (e.g., Google Analytics), payment processing, cloud infrastructure, and email communications, each of which has its own privacy policy governing the use of your information.

10. Children's Privacy

Our Services are not intended for individuals under the age of thirteen (13). We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of information to the United States and other countries where we and our service providers operate. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy regardless of where it is processed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.